It has been our pleasure to support behavioral healthcare providers in measuring customer, staff and referral source satisfaction over the years through mhca’s Customer Satisfaction Management System (CSMS). We’re glad so many found this service valuable; however, as the focus in the industry has shifted toward measuring engagement rather than satisfaction, and many providers have transitioned to using state-mandated survey tools, we’ve decided to discontinue this service line. We are no longer accepting new CSMS clients and all support for our CSMS product will end on September 1, 2019.
The following deadlines apply to existing clients needing final reports:
- Electronic survey users will need to complete surveys and submit order forms no later than Friday, August 16, 2019.
- Paper/Scantron survey users will need to get all completed surveys to us no later than Friday, August 2, 2019.