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Customer
Satisfaction Management System |
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Developed
by our Outcomes Research Committee, a standardized model customer
satisfaction instrument (inclusive of both client satisfaction and
referral source satisfaction components) and users' guides, including
directions and recommendations for use of end data in an organization's
CQI program. The Customer Satisfaction Management System also
includes
staff and interdepartmental surveys.
MHCA's
National Data Center provides analysis of information collected by the
instruments and provides to users an opportunity for this program to
positively position provider organizations in a highly competitive and
accountable healthcare environment. Licensing for use of the client and
referral source instruments is required; however, MHCA members do not
pay the licensing fee.
Find
Out More >>>
For Members:
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Mental Health Risk
Retention Group
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MHRRG, a "captive" insurance
company developed by MHCA, offers stable and affordable
professional/general and di rectors/officers liability insurance. MHRRG
coverage is available to community behavioral healthcare organizations.
Each insured is a shareholder in, and part owner of, the company.
Find
Out More >>>
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Available in full
length (45-minute) or abbreviated versions,  this MHCA-produced
video
overviews key accomplishments and challenges of 40 Years of Community Mental Health
Care (1963 - 2003). Successfully used for staff and
community education purposes.
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The Executive
Report, our quarterly newsletter, recaps most of the
interesting news that happens at our conferences and among our
membership, and helps us expand on ideas, opportunities, and
achievements.
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... Access the Newsletter
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Executive Report
- Adobe
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Affiliations, Mergers & Acquisitions Manual:
Guidelines for Pursuing
Corporate Integration for
Behavioral Health Services Providers |
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 In
1995, MHCA created a guidebook to assist members in their efforts
to acquire, be acquired, merge or affiliate with other providers.
The "Affiliations, Mergers and Acquisitions Manual" was
well received and soon co-published with the National Council. By
2004, another nine years of practice had resulted in some
successful mergers and an assortment of affiliations and outright
acquisitions among MHCA's membership. There was sufficient
activity to warrant a second publishing of the manual with a
"lessons learned" component taken from actual experiences. All
members then and since have received a copy of the 2nd Edition.
Copies of the "Mergers Manual" (subtitled "Guidelines for
Pursuing Corporate Integration for Behavioral Services Providers")
are available for purchase by nonmembers: $200 including postage. |
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Accreditation Surveyor List |
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This
is a list of JCAHO and CARF surveyors who have been reported by MHCA
members to have conducted recent accreditation surveys at their centers.
MHCA members are encouraged to share information about these experiences with each other to facilitate preparation for future
surveys.
View
Accreditation Surveyor List >>>
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CEO & Top
Management Compensation Report |
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A
confidential survey of MHCA members, conducted
to determine current compensation trends including CEO salaries and
benefits as well as top management pay scales. The information is
provided in aggregate form by geographical region.
MHCA Member Center Staff:
Only CEOs can download these reports
Find
Out Why >>>
MHCA Member Center CEOs:
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... Download Compensation Reports
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Corporate
Benchmarking System & Reports |
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An
individualized report reflecting a number of key operational, staffing
and financial indicators that are common to not-for-profit community
behavioral health centers. The Report was developed and overseen
by MHCA's Benchmarking Subcommittee (of the Standards and Outcomes
Committee). Since 2003 the Report has included data provided by
MHCA member centers. MHCA is currently in the process of
implementing the Survey itself and related customized reports online.
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The MHCA
Document Archives
offers members a great way to share and download valuable documents and
information, such as sample contracts, policy and procedure manuals,
meeting presentation materials, job descriptions, benchmarking data,
industry specific information, etc.
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MHCA's lively
ListServer discussions offer opportunities for members to post questions,
submit ideas and share with one another matters common to their
day-to-day operations. The ListServer includes 29 separate lists,
one devoted solely to CEOs.
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MHCA, together with
long-time education partner, Essential Learning (EL),
offers its members a new benefit to help CEOs and key management
remain at the top of their field as informed leaders in behavioral
healthcare .
Our Leadership Library provides
access to cutting-edge content developed from MHCA conference
presentations plus additional, carefully selected resources.
Courses offer continuing education credit in a user-friendly,
convenient, online format for the busy behavioral health leader.
Those courses developed from MHCA content will be
FREE of charge to members. An
added bonus is a 10 percent discount
on all other EL courses offered through their online catalogue. EL
courses include an expansive range of organizational and clinical
topics.
Find
Out More >>>
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Our
Membership
Directory provides a wealth of data on each member center and includes a
helpful section on "Subject
Matter Resources" - staff who are available to share
exceptional programs and experience with other members.
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Miscellaneous Data Queries |
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We've developed
some miscellaneous queries of the data that is provided to us by
members every year on their member profiles, so that they can
share information on various issues and programs that may be
helpful to one another.
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Products
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